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Privacy Policy for AKOKO Creative Studio

Effective Date: 23.11.2024

Last Updated: 23.11.2024

1. Introduction

At AKOKO Creative Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or otherwise interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable laws governing data protection.

By using our website, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal data:

A. Information You Provide to Us:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Payment information (processed securely via third-party payment providers)

  • Uploaded files, including room images, measurements, and design preferences

B. Information We Collect Automatically:

  • IP address

  • Browser type and version

  • Time zone settings

  • Device type and operating system

  • Usage data, such as pages visited and time spent on our site

C. Sensitive Data:

We do not intentionally collect or process sensitive personal data (e.g., health, religion, or race) unless explicitly required and with your consent.

3. How We Use Your Data

We use your personal data for the following purposes:

  1. Providing Services: To process your orders, create design packages, and deliver the services you’ve purchased.

  2. Communication: To contact you regarding your inquiries, orders, or updates to our services.

  3. Marketing: To send you promotional materials if you’ve opted in. You can opt out at any time.

  4. Analytics: To analyze and improve our website performance, user experience, and services.

  5. Legal Compliance: To comply with applicable laws and regulations.

4. Legal Basis For Processing Your Data

We process your personal data based on one or more of the following legal bases:

  • Consent: When you provide clear consent for us to process your data (e.g., signing up for marketing emails).

  • Contractual Necessity: To perform a contract with you (e.g., fulfilling your purchase).

  • Legitimate Interests: To operate and improve our business (e.g., analytics).

  • Legal Obligation: To comply with legal requirements (e.g., tax regulations).

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party providers such as payment processors, delivery companies, and IT support who assist us in delivering services.

  • Legal Authorities: When required to comply with legal obligations or protect our rights.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

We ensure all third parties comply with GDPR and handle your data securely.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example:

  • Order details: Retained for 6 years for tax purposes.

  • Marketing data: Retained until you opt out.

When data is no longer required, we securely delete or anonymize it.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  1. Access: Request a copy of the personal data we hold about you.

  2. Correction: Request correction of inaccurate or incomplete data.

  3. Erasure: Request deletion of your data (subject to legal obligations).

  4. Restriction: Request to limit the processing of your data.

  5. Objection: Object to the processing of your data for certain purposes (e.g., marketing).

  6. Portability: Request transfer of your data to another organization.

To exercise your rights, contact us at [insert contact email]. We will respond within one month, as required by law.

8. Cookies

We use cookies to improve your experience on our website. These include:

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: To monitor site performance and usage.

  • Marketing Cookies: To deliver targeted ads.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

  • Encryption of sensitive data (e.g., payment details).

  • Regular security audits.

  • Restricted access to personal data by authorized personnel only.

While we take all reasonable steps, no system is completely secure. You provide your data at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing your data.

11. Updates To This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the "Last Updated" date noted at the top.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

If you’re unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

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